Frequently Asked Questions
Welcome to the Jim Hinson Pools F.A.Q. page. Below you’ll find answers to the most common questions clients ask throughout their custom pool journey—from first consultation to final swim. If you don’t see your question here, feel free to contact us or reach out to your dedicated representative.
General Questions
How long has Jim Hinson Pools been in business?
Jim Hinson Pools has over 50 years of experience designing and building custom pools across North Carolina, Virginia, and Maryland.
Do you build cookie-cutter pools?
No. Every JHP project is custom-designed based on your lifestyle, space, and aesthetic preferences. We don’t do cookie-cutter—we craft personal sanctuaries.
What makes Jim Hinson Pools different?
We self-perform over 80% of the work, use premium materials, offer full transparency via our JobTread portal, and maintain lifelong relationships with our clients—even after the build is complete.
Design & Planning
What should I bring to my design consultation?
Be ready to discuss your vision, preferred style (modern, natural, traditional), must-have features, any HOA rules or property limitations, and photos or inspirations.
Do you help with design decisions?
Absolutely. We guide you through every design choice in our in-house Design Center, where you can touch, see, and compare materials before making final decisions.
Can I choose specific upgrades?
Yes. From fire features and tanning ledges to spas and automation systems, we offer a wide range of enhancements to match your lifestyle.
Construction Process
How long does construction take?
Project timelines vary based on design complexity, site conditions, and weather. You’ll receive a detailed timeline with milestones, and we’ll keep you updated every step of the way.
Will I need to be home during construction?
Not necessarily, but we do ask that your property be accessible during working hours and that you be available for specific walkthroughs and approvals.
What construction phases should I expect?
- Sales & Pre-Construction
- Layout, Excavation & Forming
- Plumbing
- Rebar
- Shotcrete
- Masonry
- Electrical & Equipment Set
- Plaster
- Startup & Orientation
Technical & Materials
Do you use subcontractors?
We self-perform over 80% of all work, which allows us to maintain better quality control and faster timelines. Licensed specialists handle specific areas like electrical.
What type of pool finishes do you offer?
We offer a range of premium pebble, quartz, and aggregate finishes—including brand-name materials—for enhanced durability and beauty.
Do I get to choose my own equipment?
Yes. We install industry-leading pumps, filters, automation, and sanitation systems, and we’ll walk you through each option during the planning phase.
Communication & Support
How do I track the progress of my build?
You’ll get full access to your project via JobTread, our online construction management portal. It includes schedules, photos, documents, messaging, and updates.
Who will manage my project?
A dedicated project manager will oversee your build, communicate timelines, answer questions, and serve as your point of contact throughout the process.
Do you provide post-construction support?
Yes. From your orientation to ongoing maintenance tips, we’re here long after your first swim. We also provide warranty documentation and startup care guidance.
Cost & Value
Is there financing available?
We do not directly provide financing, but we can connect you with preferred providers who specialize in pool construction financing.
How do you handle change orders or surprises?
We pride ourselves on transparency. Any changes in scope or cost are discussed in detail before proceeding—no surprises, no hidden fees.
Why is vetting a pool contractor so important?
Because it’s not just about price—it’s about trust, communication, and accountability. Ask any builder for references, proof of licensing, and process transparency.
Preparation & Homeowner Responsibilities
What do I need to do before construction begins?
- Clear access to the yard
- Remove furniture, décor, and landscaping from the construction zone
- Provide HOA approvals and property documentation
- Confirm design, layout, and materials
- Ensure pets and children stay clear of the site
Do I need to do anything after construction ends?
Yes, be present for orientation, learn how to operate your system, and follow the 28-day startup procedure to maintain your pool’s finish and chemistry.
Can I hire someone else for pool maintenance?
Yes. You can maintain the pool yourself or hire a service provider. We’re happy to recommend trusted maintenance companies.
